Stranger's Touch

In respond to a the article a Stranger,s Touch, I think this a perfect example of emotional labor. The worker has act and feel a certain way because it is her job and if you don't you get penalized. The employers are taking advantage, by reducing their employee's pay or even steel their hour when they could. That is a illegal, it is a crime. Employers are steeling pay from their employee's, because they know they are non-English speaking immigrants and feel they need this job bad enough that they are going to stay no matter what. Its bad enough the kind of job that they do and these workers still have to worry about if the boss is going to steal from from them. I can't believe this is happening in new york city, I expect this in some third world country. This is the same problem that occurs in the bead factory in china, that make mardi gras bead. In that sense the rich gets richer and the poor gets poorer. Those lower class workers, who are non-English speakers has no oppertunity to move up the ladder in the business.